FAQ

HOW DO I CONTACT CGR?

Customer care: 0484 2356250, 2356483

Email: mail@cgr.gold

Mailing address: CGR Metalloys Pvt Ltd CGR Chambers,62/1906 A1 Sadanam Road Extn, (Near Jos junction - MG road ) Ernakulam, Kerala - 682016

Alternatively, Our Customer Support team is available on the Website messenger from Monday to Saturday. 9:30 am to 5 pm.

 

E-STORE - GENERAL

HOW CAN I PURCHASE PRODUCTS?

You may purchase through our website which is operational 24x7 , 365 days . Alternatively, you can walk into our retail counter in cochin anytime between 10:30 and 17:00 hours.

ARE THERE ANY HIDDEN CHARGES WHILE PLACING AN ORDER?

No, We provide a transparent breakup of the product price and its buyback price on the product page. Additional charges may be incurred depending on the mode of payment selected. We recommend using bank transfer or UPI to remit payments because they have zero transactions fees.

KERALA FLOOD CESS , WHY DO CUSTOMERS FROM KERALA HAVE TO PAY AN ADDITIONAL 0.25%?

By the order of the Kerala state govt , all unregistered retail customers residing in Kerala have to pay an additional 0.25% charged as Kerala Flood Cess , this is applicable for all goods sold in Kerala. Other cesses may also apply from time to time, depending on Govt orders. This is in addition to the regular GST of 3% on the invoice amount. Customers outside Kerala do not have to pay KFC.

WHAT IS THE PRICE COUNTDOWN TIMER ?

Precious metals prices are volatile while placing an order we block the price for your convenience for 10 minutes ,beyond which it will be updated to the latest price of the metal.

WHAT IS THE PRICE COUNTDOWN TIMER ?

Precious metals prices are volatile while placing an order we block the price for your convenience for 10 minutes ,beyond which it will be updated to the latest price of the metal.

 

 

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