Refund policy

When the refund has been approved, the amount shall be refunded depending upon the mode of payment used for placing the order, all refunds may take 1-10 business days to be refunded and depends on the terms and conditions of the payment gateway provider.

 

Credit card : 

the amount shall be refunded to the customer's card account, within the time span stipulated by the bank 

 

Payment gateway & Digital wallets: 

payment shall be refunded to the same account 

 

Direct Bank Transfer / NEFT / UPI:

7 business days 

 

Vouchers and Gift cards :

The cancellation of orders that are paid via online vouchers or gift cards will not be refunded to your bank account. It will be credited to CGR wallet account only and can be used for future purchases.

 

Cash : 

CGR shall return the amount within 7 Business days by Cash, NEFT or DD (all additional charges if any are to be borne by the customer)

 

If the amount has been deducted from your account but the transaction failed, we will refund the amount to your account at the earliest.