We take great care and caution while manufacturing & dispatching all our products. We assure you of a trouble-free replacement or full refund at no extra cost in the rare event , if a customer receives a ;
- Defective product
- Different or wrong product
- Product damaged during transit, ( not its outer packaging )
Otherwise, WE CURRENTLY DO NOT ACCEPT RETURNS of precious metal products.
Customers are required to contact our customer support team within 24hours of receiving such products, claims after which shall not be entertained. Our team will ascertain the nature of the defect and process the request accordingly. Returns shall only be approved for refund or replacement after it passes purity and authenticity checks at CGR’s facility.
CGR reserves the right, at its sole discretion, to reject any Returns/Replacement/Refunds claims that do not comply with these requirements.
- The returned product must be in the original packing that it was delivered with. The product and its seal should not have tampered with / damaged/modified in any way, shape or form by anyone other than CGR Metalloys.
- The returned products fail to pass the fineness and authenticity checks at CGR’s Laboratory
The Customer is responsible for the risk of loss during the return shipment. Shipping and handling charges are non-refundable.
The refund will take between 7 to 14 Business days from the date of verification.
All disputes arising will be subject to the jurisdiction of Ernakulam Courts only.