All orders are shipped by CGR, at its discretion, by our logistics partners. Each package is fully insured and may take on average 1-10 business days to be delivered, this delivery period is purely indicative and not contractual.
CGR will always declare the full value of the shipment on any shipment form. Any additional taxes and/or duties by local/central government shall be borne by the customer.
Should delivery of the goods from CGR fail for any reasons beyond its control, CGR may cancel the contract, and any payments made will be refunded. Our logistics partner shall attempt to deliver the products with a total of three attempts, if the customer fails to collect the item, the shipment will be returned to CGR and a new request will have to be made, the customer shall pay for any additional Rs.350 towards re-shipment in such cases.
CGR insures all of its shipments while in transit for the sale value of the enclosed product purchased. The shipping insurance ends once the product has been delivered. Proof of identity would be required to take delivery of the product.
Neither we nor our insurance company accepts and we specifically disclaim responsibility if you have left instructions with any carrier or delivery service to leave parcels for you without the need for your signature or personal identification documents or at other addresses. Nor do we or our insurance company, accept and we specifically disclaim responsibility if you have given any carrier or delivery service instructions to deliver/leave your package with someone else, such as a security guard, building manager, neighbour, or drop-off locations, etc. Your package will not be covered for insurance by CGR or our insurance carrier in any such case.
DAMAGED / TAMPERED SHIPMENT
The Customer must refuse any shipment, which appears to be damaged or tampered with - as the shipping insurance ends once delivered. When refused, the package(s) will return to CGR for inspection. Customers must immediately contact customer support.
CGR will not be liable for any loss or damage caused if the customer accepts the parcel despite it being damaged or tampered with. The duty to verify the parcel for any damages or tampering is of the customer and if the customer accepts the parcel and later comes to know of any damage or tampering, CGR shall not be liable for any loss or damage to the Customer. If such loss is later reported and approved by logistics partner and Insurance Company, the limit of liability shall be restricted to the amount paid by the logistic partner for such loss or damage in transit as per their terms and conditions and the same shall be binding upon the Customer.
If there is any disruption, the Customer agrees to cooperate with CGR in any investigation or claim process and to take every reasonable action requested of him/her in the process, including filing police reports, etc. Failure to fully cooperate will jeopardise coverage that may be provided to the Customer. Terms of insurance are subject to change from time to time.
DELAY IN DELIVERY
Due to unforeseen circumstances ( like hartal, pandemic, force majeure events or supply & demand issues etc ), there might be delays in processing your order. If this should happen, you will be duly intimated and we reserve the right to delay delivery of the order up to 28 days from the expected shipping date to fulfil your order, provided that you have not defaulted on any terms. Your prices are locked in. If there are further delays in providing the product, we will refund your original sales price. If a refund is provided or there is any delay in sending your products, you waive any right to any claim or actual damages of any kind or nature whatsoever.
What happens to my package in the case of an unexpected delay (Ex: pandemic, lockdown)?
In the event of such an unforeseen situation,
if already dispatched from the CGR facility - our logistics partner would securely vault your package and attempt delivery when conditions are favourable.
If the product is still with CGR - it would be securely stored at our vault and dispatched when conditions are favourable. In such a case, the customer would duly be intimated.